Archive for the ‘social media’ Category

How to Avoid the Seven Deadly Marketing Sins

Monday, October 17th, 2011

Here’s a cartoon from Tom Fishburne of Brand Camp. I love it because, as all good cartoons should, it reflects reality.

Seven Deadly Sins Cartoon How to Avoid the Seven Deadly Marketing Sins

What should you do instead?

  1. Get creative. Treat each new campaign as if the whole world has changed since the last one (because it has – even if the last one was yesterday).
  2. Be aware of your competitors, but don’t imitate them. Be better. Work harder. Add more value (yes, your marketing should deliver value to your prospects).
  3. Social media ‘likes’ are a good thing, but they aren’t the point. The point is to nurture prospects with useful and relevant content. Useful and relevant content builds trust. Trust sells.
  4. Fancy ad shoots are fun, and sometimes they’re worthwhile… but do a cost/benefit analysis before spending your client’s (or employer’s) money.
  5. Partnering with any affiliate who will have you is lazy and risky. Be selective. Have a good reason for linking your product/service/brand with another company’s, and research them for potential liabilities.
  6. Don’t spam. Just don’t.
  7. Everybody enjoys a pat on  the back, but awards should be a byproduct of your efforts… not their objective.

Do you have a reaction to Tom’s cartoon you’d like to share?

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Cleveland’s Content Marketing World ROCKS!

Wednesday, September 7th, 2011

I’ve attended conferences in Las Vegas, London, Miami, New York, Paris and elsewhere. I’ve participated behind the scenes and as a presenter at a half a dozen more including a DECworld where we had Boston Harbor dredged deeper to accommodate the Queen Mary as our venue. At 600 attendees, Content Marketing World isn’t the biggest conference I’ve ever been to, but it is the best.

cnwtoppic Clevelands Content Marketing World ROCKS!

Why? Maybe because it’s designed, produced and delivered by professional marketers for professional marketers. Every facet… every touch point from my room key to the highly polished and engaging keynote performances have been developed to fascinate attendees and communicate relevant and useful information. Information sure to convert anyone who isn’t already a Content Marketing evangelist.

There’s no argument that Content Marketing beats the pants off every other form of marketing from a bang for the buck perspective. Now we’re learning how to leverage content… all kinds of content from plain text to multimedia and everything in between, to turbocharge real time marketing, social media marketing and… who knows what else? We’re not even halfway through this event!

Just this morning we had valuable and entertaining presentations from Joe Pulizzi (the Godfather of Content Marketing), Sally Hogshead and David Meerman Scott. All three of these people aren’t only best selling authors and dynamic speakers. They are highly successful marketers and consultants who have real world experiences and well thought through insights.

I gotta go back for the next session. If you’re in Marketing, you need to plan on attending next year. I’m just so excited by the CONTENT, and impressed by the production values, I feel I have to tell my friends, clients and colleagues. It’s a  fantastic event and a major indicator of where Sales and Marketing are headed.

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Content Curation from Source to Influence in Five Steps

Wednesday, April 27th, 2011

I’ve been doing “Content Curation” for years. Ever since the internet and email have been widely available tools, I’ve been sharing bits and pieces of information I found interesting, thought-provoking, or just plain entertaining; and I shared with colleagues, friends, clients and prospects. Over time, I learned that it’s a great way to keep top of mind with clients and prospects without being ‘salesy’. I deliver timely, relevant and useful information to them in easy to consume bites. The timing is serendipitous – it depends on when I happen to run across something meaningful. It might be a single day between curated missives, it might be a month.

Curating Content 227x300 Content Curation from Source to Influence in Five Steps

My forwarded curations are also highly personalized. I rarely blast an item to a long list of people. The vast majority of the time I send a tidbit to a single individual, or a small handful of people. The information is highly relevant, meaningful, and hopefully valuable to these people. I’ve trained them to look forward to these tidbits so my ‘open and read rate’ is very high.

That’s on the personal level. Curated content can also be an important input into more formal marketing communications/content marketing campaigns designed to inform and gently persuade regarding products, services and solutions.

So how’s it done? Something like this:

Step 1: Identify Your Topics of Interest

  • What topics make sense for your company and product set?
  • What peripheral topics might be of interest to your sphere of influence? What industries are they in? What types of technology do they manufacture, purchase or use in their businesses? Are there political or regulatory issues that affect them?
  • Is there a specific niche in which you’d like to position yourself as a thought leader?

Step 2: Select Your Search and Aggregation Tools

There are many tools available online. I prefer to use a limited number of these, paying particular attention to the search terms I develop. The more ‘advanced’, selective and sophisticated your search terms, the fewer results you’ll get, but those results will be more valuable and relevant.

Google, the king of all things search, has many free resources that can help you to become an ‘advanced’ searcher. Spend two or three hours to learn this skill. It’ll save you hundreds of hours over the next decade.

Tools to use to find relevant information, aggregate it, organize it and deliver it to your constituents:

  • Addictomatic.com
  • Digg.com
  • DuckDuckGo.com
  • Google.com/Alerts
  • Google.com/Reader (set up via RSS feeds)
  • HootSuite.com
  • IceRocket.com
  • LinkedIn.com (group discussions)
  • Paper.li
  • Scoop.it
  • SocialMention.com
  • StumbleUpon.com
  • Technorati.com
  • TweetDeck
  • Twitter.com

There are many others. The point is to select the subset that you like, and then set them up correctly. They’re just tools. You want them to help you find the nuggets of gold hidden in the vast mountains of available information.

Step 3: Gather

Once your tools are set up, the information will be delivered to you daily. It’s up to you to skim and scan, trash and save, read and contextualize.

Step 4: Organize

You can get as detailed as you want about this. I think it’s a matter of personal style, plus the amount of data you’re dealing with. Obviously, the larger the amount of information, the more you’re going to need to categorize it, perhaps creating sub-categories and metadata to enable efficient searches. My personal style is not terribly organized, and I find this is helpful (in this context). My brain tends to sift information and make connections that wouldn’t normally occur in an organized taxonomy.

I do organize my curated content by target audience, though.

Step 5: Share

There’s no point in doing all the above (at least from a marketing perspective) unless you deliver the appropriate (and relevant) information to your various constituents (individuals, small groups, distribution lists). Remember – what’s useful and relevant to one person is irrelevant and useless to the next.

You might deliver to individuals in an informal, unscheduled way via email. For groups of people (aggregated by shared interests) you might use newsletters, social media (including blogs), podcasts, etc. and disseminate on a pre-determined schedule (once a day, week or month). What’s important here is to assess the content, and assess the audience; then select the appropriate vehicle and frequency.

Attribution

There’s an old adage – “If you take from one information source, you’re plagiarizing. If you take from twenty information sources, you’re researching.” There’s a spectrum of content curation ranging from direct quotes all the way to completely re-thought, re-contextualized, re-written material. All are equally valid… as you approach and reach the direct quote end of the spectrum, you should attribute the source including author and publication.

Did I miss anything? Are there any helpful tactics or tools that you can’t live without in your content curation endeavors?

 

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Content Curation – the Savior of SMB Marketers

Tuesday, April 5th, 2011

We know content/social media marketing is highly effective, yet for SMBs it often doesn’t deliver the results that it should. Why not?

Consistent, Quality Production

Everybody who works in SMB B2B marketing is well aware of this. The agencies, the clients, the consultants,Quality Control 300x225 Content Curation – the Savior of SMB Marketers the gurus… everybody knows it. Smaller businesses just don’t have the resources available to create relevant and useful content on an ongoing basis. They start out with good intentions. They write a few blog posts, get increased traffic and some comments; but the real business payback doesn’t occur until after months of consistently publishing compelling content. Content that people consume because they want to… because there’s value in it.

It takes time, skill and energy to produce all that content. What if you don’t have the time, skill or energy?

Content Curation

I define content curation as the process of assembling, summarizing and adding commentary to information from multiple sources in a context that is relevant to a particular audience. I think this discipline is essential to content/social media marketing.

Today, we are drowning in information. Most of it is poor quality and of little value (i.e. not worth the time spent to consume it). There is tremendous value in sifting through the mountains of content to find those rare golden nuggets that are high quality, relevant, useful and (hopefully) entertaining. With the ever increasing volume of information we’re faced with, businesses can bring real value to their prospects and clients by serving as a filter.

Marketers can build trust by providing focused curation in areas that matter to their prospects and clients. Quality original content has always had value, but curation is coming to have nearly equal value. The key is to stake out unique topic areas. For SMB B2Bs, those are the areas that are of professional interest to the buyers of your products and services.

The information you curate should help your target audience make better buying decisions; and it should increase the benefits of using your products and services. It might include economic or regulatory news that affects their industry, and other adjacent but relevant topics. Your aim is to become the most trusted source in those areas. You don’t need a lot of time or money to do this. You just need to have a deep understanding of your chosen niche.

In this post I told you the ‘what’ and ‘why’ of content curation for SMB B2Bs. In our next post, I’ll discuss how to do all the above effectively and efficiently.

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Message Maps Result in Quicker and Easier Content Creation

Friday, March 4th, 2011

This is the fifth blog post in our series designed to make content creation easier for SMB B2Bs. Consistent execution of content marketing and social media campaigns is the critical success factor for SMB B2Bs. These posts, when taken together, will vastly improve your execution and drastically reduce the amount of effort and resources required.

A message map should be created for each solution that a B2B marketer promotes. The maps identify the key messages that must be successfully communicated to target prospects.Man Messaging World 300x199 Message Maps Result in Quicker and Easier Content Creation

Here’s how it’s done:

A brainstorming session is held among sales people, marketers, product managers and external agency people. Once everyone has shared their thoughts, key messages that truly differentiate the solution from the competition are generated. Validation of the messages occurs when supporting facts are delineated. Finally, and most importantly, the benefits to the customer are defined. The benefits should align with the needs of your target prospects. If they don’t, you have a product problem.

When there’s agreement on key messaging, the marketing team doesn’t have to define the message every time it creates new content. A message map provides the basic messaging for everything from articles to blog posts, podcasts to press releases, white papers to webinars.

Message maps make it easier and more cost effective to work with outsiders. If you outsource content creation, message maps give external resources the guidance they need to create material that supports and elaborates on your essential positioning.

Message maps can help keep the sales team on message. Some enterprising sales people may create materials for specific sales situations. By giving them the essential guidance they need in a useful, accessible and approved messaging document, you’ll make it easier for the sales team to create one-off presentations, individual letters and emails that are accurate and effective.

You’ll find that some of the sales team’s improvisations are entertaining and persuasive. The sales team interacts with your target audience on an ongoing basis. They understand the buyer. They know which questions must be answered and objections overcome to close the sale. They may discover information about target prospects’ pains and buying factors that you didn’t have before. By maintaining a common message map and soliciting sales input up front, you can integrate their market knowledge into your messaging.

A message map accelerates content marketing. Time spent up-front in developing the message map will be repaid in full during the content creation cycle.  Fewer iterations and faster content development cycles will support a timely and successful content marketing initiative.

How about you? Have you deployed message maps? Have you experienced increased efficiency when using them?

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Helping B2Bs Execute Social Media

Tuesday, February 15th, 2011

Content Strategy Provides a Social Media Roadmap

Successful execution of social media programs is an issue for SMB B2Bs, but it can be done. Post Four in our series is Content Strategy. This is timely in that I’m doing just that – developing a Information Structure 300x225 Helping B2Bs Execute Social Mediacontent strategy and a blog post (editorial) calendar for a client this week. They didn’t understand the need for this step. I convinced them that what seems like an additional task will actually save significant time and effort over the long run. It is SO MUCH easier to come up with useful and relevant content each week when you’ve taken the time to map it out up front.

Development of a content strategy plays a key role in successful execution of a social media program. Whether you communicate to your audience via a blog, Twitter or social networking sites like LinkedIn, the only true way to build relationships with a growing network is to listen, engage and provide content they find valuable.

Capturing insight about your audience in a social media context can be accomplished through:

  • Participation in appropriate online discussion groups,
  • Social media monitoring tools, and
  • Surveys and polls.

If the objective for your social media efforts is to sell more products and services, become a resource to help your audience make smart buying choices regarding configuration and integration. Give them information re how to leverage your products and services in ways that will make them heroes in their companies. Give them information that’s relevant and useful to them in their business. Over time your knowledge and tools will help them accomplish their goals and, in turn, they’ll see your company as a valuable resource.

In this age of Web 2.0, those who are active in social media are essentially publishers. Content creation plays a key role in your social media strategy. One way to ensure you publish consistent, unique content that:

  1. speaks compellingly to your target audience,
  2. extends and amplifies your marketing messaging, and
  3. aligns with your target keyword concepts;

is to create an editorial calendar. Social media publishing platforms like blogs can use content schedules (aka editorial calendars) to serve as a guide and keep messaging aligned with your overall content strategy.

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Make Social Media Easier with Target Personas

Thursday, February 3rd, 2011
Diverse Group of Business People 300x149 Make Social Media Easier with Target Personas

Different Content for Different People

This is the third in a series of blog posts where I deconstruct the social media marketing process in order to solve the content development problem. The number one cause of social media marketing failure is poor and/or inconsistent content development. This is especially acute for small to mid-sized B2B companies. Why? Because…

  1. SMB B2Bs don’t have the resources that large companies have to do the requisite content development.
  2. B2Bs sell complex products and services to professional business people; so their content must be concise, compelling, relevant, useful and (hopefully) entertaining – not an easy task.

You can’t create compelling content if you don’t have a clear idea of who you’re communicating with. What’s relevant and useful to one person is irrelevant and useless to the next. Target personas should include current customers, as well as prospects. I develop one persona for both customers and prospects. If you have more than one type of product or service, you should create a persona for each product line (and probably a different corporate voice and SM profile for each too).

You Want More of Your Best

If you haven’t created a clear profile of your most desirable prospects, this process can help you do that:

Take a look at your list of current customers. Which are your most profitable? Which are the most fun to do business with? (It’s always interesting to see the overlap between these.) Put this subset of customers into a spreadsheet and score them on a list of demographics (age, location, industry, role/title, size of business, etc.) and psychographics (attitudes, beliefs, values, personality type, buying motives, etc.).

Let’s say, for example, you determine that your prime prospect has the following attributes:

  • lives in the Midwest
  • is between 35 and 55 years old
  • works in a small (10 to 50 employee) credit union or community bank
  • is the COO, VP, (person in charge) of Operations
  • is male
  • is married and has school age children
  • is active in his community
  • and makes buying decisions based on how they might affect his career.

You now have a good idea of who your best target is, what his interests and concerns are, and how you can motivate him. Some people even name their primary persona (I named mine ‘Erica’). Print out this list of attributes and tack it up where you can read it from your desk chair. Before writing a blog post, or tweeting, or contributing to a LinkedIn discussion, review that list to remind yourself who you’re conversing with. It makes the process much easier. Try it and see.

Please let me know if you have any other targeting tips that help you in developing content, or if you decide to try this process, let me know how it works for you.

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