Archive for the ‘new product launch’ Category

Using Social Media to Design New Products

Tuesday, February 23rd, 2010

I know that my clients (SMB B2B IT providers), amongst many others, need a better way to communicate to their prospects. acSellerant’s tag line is “Relevant and useful information builds trust. Trust sells.” While that still holds true, it’s not enough.Innovation Group 150x150 Using Social Media to Design New Products Not when it’s delivered primarily via text. The vast majority of B2B marketing messages are delivered online. People have a short attention span online

Relevant, useful, interesting… even entertaining copy is no longer enough to hold the interest of harried, starved for time, inundated with information business prospects. I’ve spent a lot of time and effort researching and building a process to develop multimedia storyboards that can deliver a significant amount of information in a short amount of time. The idea is to use sight and sound simultaneously to compress the amount of time, and increase the ease, in which information is communicated.

You’re thinking, “Wow, Bob. Alert the media. Ever hear of television or the movies?”

This process might include video, but it doesn’t have to, and it’s designed to be deliverable at less cost, with less equipment, and less prep time than video. It’s designed to fit the budgets of my clients. It’s untried, though.

So, I’ve been thinking about how to launch it. I first vetted the idea with friends, colleagues and clients over the holidays. Then I submitted discussions to a half dozen groups on LinkedIn. I was surprised at the response. Many smart, talented, creative professionals joined in the discussions. The consensus was, if I can pull it off, it’s a winner.

Then I went to three online custom publishers I have a relationship with. They were positive. They all said the same thing, they can sell it, IF I can pull it off. So now it’s time to develop a proof of concept and get feedback.

I’ve built a prototype with a voice over script, some on screen text, and a story told in cartoon format (with my crude stick figure drawings). I realized I needed a professional cartoonist to do the eight or nine frames necessary to tell the visual part of the story. So I’m using iFreelance and contacting other cartoonists I found on LinkedIn and through graphic designers I know.

So stay tuned. I’m going to blog about the process as I reveal the proof of concept online, try to build buzz via social media, and crowdsource tweaks to the process/product to improve it. By the way, one of the outcomes of the discussions on LinkedIn is a name for the product: acStream.

Should be interesting.

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Product Launch SWAT Team

Monday, February 15th, 2010

My last blog post introduced this series focused on launching a new product or service totally online. Product Launch SWAT teams are essential whether the launch is online, offline, or a combination of the two.

If a new product or service is important enough to build a launch, give the launch the resources it needs to be successful. SWAT team members should include people from Marketing, Product Management, Sales and Service/Support. Expect that these people will be devoting significant time to the launch effort, so make sure that they aren’t encumbered with too many other deliverables in the same time frame. Assume that half of their time will be devoted to the launch for approximately three months.

It’s essential that Sales be involved in every product launch in a meaningful way. That means at least one sales person will have to split time between roles. Reduce their quota for the duration of the launch. If you don’t, they’ll be busy making their number. The launch process will suffer and the ROI of the launch will be compromised.

You’re going to be tempted to put a junior sales person on the team to minimize the revenue loss. Don’t do it. Put the sales exec who’s going to be most affected by the new product on the team. Typically that will be somebody more senior, and somebody who will whole-heartedly contribute to the success of the launch.

Bruce Seidel is a B2B sales coach with a long history of success selling software. He wrote an excellent blog post regarding formal agreements between Marketing and Sales to ensure a successful new product launch. Read it. Copy it. Keep it someplace safe where you can access it when you need it. I did.

My next post will be about using social media (your blog, Facebook, LinkedIn, Twitter) to crowdsource the features, benefits, delivery model – even the name and branding of your new product or service (and to start a whisper campaign about it).

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